Serving as a client-facing incident response and advisory lead, I supported organizations before, during, and after security incidents, combining hands-on breach response with proactive risk reduction programs.

• Delivered 24/7/365 incident response support and advisory breach coaching services to more than 50 client organizations annually
• Led 20+ proactive client engagements each year, including tabletop exercises, threat intelligence workshops, and business risk assessments
• Coordinated with internal and partner engineering teams on forensic investigations, remediation, and recovery efforts
• Provided post-incident advisory guidance to strengthen clients' long-term cybersecurity posture
• Supported sales engineering efforts for threat intelligence and MSSP services, directly contributing $1,000,000 in annual practice revenue

Leading the IT and Security function for a global nonprofit, I built the department from the ground up, aligning technology strategy with the organization's mission while ensuring regulatory compliance across a growing, international operation.

• Built and led the organization's IT and Security Department, overseeing support, operations, development, data, and security teams
• Developed and executed enterprise technology strategy aligned with organizational goals
• Managed compliance initiatives, policy development, and successful completion of audits across 3 regulatory frameworks
• Built the technology budget and managed vendor and software relationships, leveraging over $500,000 in donated services
• Supported a mission ultimately contributing to the rescue/recovery of more than 250 human trafficking victims, missing persons, and runaways

In this role, I owned the organization's network security architecture and workforce cybersecurity readiness, supporting a rapidly expanding international footprint following multiple acquisitions.

• Managed company-wide cybersecurity training, including annual awareness programs and simulated phishing exercises, improving phishing resilience by over 50%
• Led a business-wide firewall refresh and network upgrades across five countries, improving network reliability by more than 20%
• Directed network architecture, configuration, and cybersecurity integration for newly acquired companies in the US, Mexico, Belgium, France, and Spain

I administered the organization's global infrastructure, ensuring reliable operations across international sites while leading a transition to a modernized, in-house data center.

• Administered global network and server infrastructure, ensuring 99.9% uptime across US and Mexico sites
• Designed and deployed a new data center, migrating services from cloud-based to on-premises infrastructure and reducing ecommerce costs by 25%
• Led proof-of-concept for Rapid7's InsightIDR SIEM/EDR platform, later deployed organization-wide
• Directed security initiatives following a corporate spin-off, including re-licensing and deploying 12+ essential security tools

I led a from-the-ground-up restructuring of the IT department, building infrastructure, support, and development functions while managing a distributed international team through the company's final years of operation.

• Restructured an unstructured IT department, building out help desk, infrastructure, and development functions from the ground up
• Managed a 15-person distributed team across the US and Philippines, including help desk staff and custom ERP developers
• Re-engineered AWS cloud infrastructure, migrating select services on-premises to reduce operational costs by 20%
• Designed and implemented a corporate cybersecurity program, including SIEM deployment and IT policy development, supporting the organization for 3 years until its closure